Shipping
We have a flat rate shipping charge of $3.95.This means you can buy 1-12 items and you are charged $3.95 for shipping anywhere within the continental US. We use USPS ground or UPS ground for this service.All orders are processed within 2 business days and then shipped. Please allow 3-5 business days from when your order has been shipped to receive it. You will automatically receive an email with a tracking number when your order has been shipped.We do not ship to P.O. Box or AFO/FPO addresses. International sales are not supported at this time.
Returns & Exchanges
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
Return/Exchange Instructions
Please provide us with the following information:
- Your mailing address
- Your phone number
- Order confirmation number
- What you are returning and why
- How you would like us to handle your return or exchange
Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
Merchandise should be returned to:
Yaidi LLC
10105 NW 88TH AVE
MIAMI,FL 33178
Once your return has been received by us, we will credit your credit card accordingly.
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Contacting Customer Care
You can reach customer care by e-mail, telephone or regular mail. We are available to answer your phone calls between the hours of 11:00 AM and 3:00 pm Monday through Friday Eastern Standard Time (except holidays). Please email customer care on weekends.If you get through to voice mail leave a message and we will get back to you as soon as possible. Our preferred method of contact is email.
E-mail address: custcare@yaidi.com
Phone Number: (305)-432-2609
Regular Mail:
Yaidi LLC
10105 NW 88TH AVE,
MIAMI FL 33178,
USA
Sales Tax
With respect to orders being shipped to a Florida address, we are required to collect sales tax at the rates in effect at the time of shipping your order. The amount of your sales tax will be calculated and displayed during the check out process.
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Order Status
You will automatically receive an email with a tracking number for your order when it ships. Please check the inbox of your junk mail as sometimes our emails get filtered here. If it has been more than one week since you placed your order and have not received an email with a tracking number please go to the contact page,fill in your details,including your order number and we will reply to you within 1 business day.
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Secure Shopping
You can shop at www.yaidi.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing,including:
* 128-bit Secure Sockets Layer (SSL) technology for secureInternet Protocol (IP) transactions.
*Industry leading encryption hardware and software methods and security protocols to protect customer information.
*Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy at http://www.authorize.net/company/privacy/
www.yaidi.com is registered with the Authorize.Net Verified Merchant Seal program.
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